Designed specifically for the latest Unified Communications platforms, UC Analytics delivers unparalleled visibility of your UC consumption ensuring your investment in time, money and resources is delivering the business benefits you expected.
It is an intuitive, user driven solution producing only relevant information through its customizable dashboards and automated reports.
Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of UC.
Voice Recording is the process of collecting selected call streams, analysing then providing the ability to search and playback the calls at a future time. The calls being kept in a central, secure repository.
On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.
Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?
Monitoring usage and associated costs enables tighter control and highlights ROI with UC through savings in call cost, travel expenses and time.
The dashboard delivers a near real-time snapshot of UC usage, which is updated every 60 seconds. Enjoy the flexibility of a user experience the way you want it, customize the position of charts and what information is displayed. Filters can be applied to the charts, ensuring that only relevant information is displayed. Click through reporting produces detailed reports with a single click.
All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF, or CSV. Standard report templates are available for user adoption, capacity planning, conferences, call carrier comparisons, costs and more. It is easy to brand the reports with logos and relevant Colour scheme.
The varying reporting requirements of organizations using UC means that the reporting solution must be flexible enough to reflect these diverse needs. The Report Designer allows users to define the fields displayed in reports ensuring the information is entirely relevant.
An unlimited number of system alarms can be set up and delivered via email when a user defined call criteria such as low MOS, calls over a cost or duration or missed calls has been met. A monthly budget can also be set on cost or duration for a user and when this has been reached, outbound calling can automatically be barred allowing further investigation to be made.