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UC Analytics

Designed specifically for the latest Unified Communications platforms, UC Analytics delivers unparalleled visibility of your UC consumption ensuring your investment in time, money and resources is delivering the business benefits you expected.

It is an intuitive, user driven solution producing only relevant information through its customizable dashboards and automated reports.

User Adoption

Driving consumption of the available modes of communication is key to the successful deployment and ongoing use of UC.

Voice Recording

Voice Recording is the process of collecting selected call streams, analysing then providing the ability to search and playback the calls at a future time. The calls being kept in a central, secure repository.


On-going monitoring of call quality, SIP trunk utilisation and other network elements assists in infrastructure support and planning.

Employee Productivity

Clear visibility will ensure correct time and resource management. Are call handling times acceptable? Who’s calling where and when and are users abusing resources?

Cost Management

Monitoring usage and associated costs enables tighter control and highlights ROI with UC through savings in call cost, travel expenses and time.

Dashboard User Interface

The dashboard delivers a near real-time snapshot of UC usage, which is updated every 60 seconds. Enjoy the flexibility of a user experience the way you want it, customize the position of charts and what information is displayed. Filters can be applied to the charts, ensuring that only relevant information is displayed. Click through reporting produces detailed reports with a single click.


All reports can be scheduled to run automatically or generated on a one-off basis. Delivery is typically via email or saved to disk and can be in a variety of formats such as Excel, PDF, or CSV. Standard report templates are available for user adoption, capacity planning, conferences, call carrier comparisons, costs and more. It is easy to brand the reports with logos and relevant Colour scheme.

Report Designer

The varying reporting requirements of organizations using UC means that the reporting solution must be flexible enough to reflect these diverse needs. The Report Designer allows users to define the fields displayed in reports ensuring the information is entirely relevant.

Alarms and Monthly Budget

An unlimited number of system alarms can be set up and delivered via email when a user defined call criteria such as low MOS, calls over a cost or duration or missed calls has been met. A monthly budget can also be set on cost or duration for a user and when this has been reached, outbound calling can automatically be barred allowing further investigation to be made.

IM Transcripts

  • View IM conversations
  • Search on keywords
  • Filter on users


  • Instant alerts on call costs, MOS, call duration, ring time and error ID
  • Alert delivered by email
  • Extension budgets for cost or duration
  • Outbound dialling blocked when threshold met


  • Import unlimited call carrier tariffs
  • Apply discount or mark up to carrier charges


  • Available either on premise or from our cloud
  • Installation on either physical or virtual servers


  • Developed with HTML 5, SQL, and MS Reporting Tools
  • Browser based
  • Automated Active Directory integration and authentication
  • Comprehensive user access security policies
  • Support for multi tenancy environments
  • Unlimited organization hierarchy levels
  • Multiple data sources including legacy PBX’s, Room Systems and mobile devices
  • Multi-currency
  • Phone directory


  • Automated report delivery
  • Choice of report formats: Excel, Word, PDF, and CSV
  • Chart options: Bar, pie, line, or stacked bar
  • Report Designer: User selection of reported fields
  • Report Style: Apply company logo and Colour scheme
  • Report Builder: Comprehensive filtering and sorting
  • Inbound, Outbound, Voice, Video, IM, Conferences, File transfer and App sharing
  • Averages displayed and formulas applied
  • Full Quality of Experience reporting
  • Summary and detailed reports
  • Standard report templates
  • Drill through reporting


  • Configurable dashboard user interface
  • Updates every 60 seconds
  • Direct filtering
  • Single click report generation
  • Inbound call handling, Outbound dials, Call statistics, Call type summary, Conference statistics, Gateway summary, MOS, Top destinations, Call details, Device type, Quality trend, Call details, Inbound call summary, Call distribution
  • Presence status
  • Dynamic chart updates